Black Open Toe Lace up Booties with mesh - IRIS | Natya Shoes

We have had a long chat and your kind tone here is surprising.
I hope you are aware that your suggestions are mere temporary adjustments to the flawed design.
As someone who has been in the market for years now you should know what severe orthopaedic consequences your wrong sizing or structure can have. When asked for a slimmer flare you said it cannot be done. You have also gone ahead to recommend (after i got with the grievance)that smaller feet should usually go for smaller heel size or design. You dont offer customization. You have limited options to choose from. And one can only customize from what you have and if it doesn’t fit them, you can only make adjustments and not alter it to fit your customer.
Its just shimmery but not functional.

The shoes look amazing but dont fall for the looks.
I am petite and I ordered IRIS black heels. When i got the order the designed appeared off.
For background - The size was 34/35 and heel height ordered was 3inch flare ( changed it to 3.5 inch later after having a chat on their support number). My order was placed after an initial chat and after i placed the order. The order was reviewed and my herl choice was confirmed which is also when i changed it to 9cms

Now, when I got my heels -I saw the ball to heel space was very low ( it was also because of the heel height I chose according to the owner). That shape made the whole standing and moving position uncomfortable. For some with varicose veins, this is hell in any way.
Now i have been given the option to alter the front to tighten it a bit so my foot doesn’t slip. But will that change the fact that- “for smaller feet smaller heel height works better?”

This is the recommendation i got after I got back to request return/ repair.
Should a shoe maker not give this recommendation while placing the order? Isn’t it their business and experience based on no of clients served?

Pls don’t fall for marketing, buy dance heels where you can go in person. Otherwise it becomes a blame game where you are the one who is wrong