Terms & Conditions
By placing an order with NatyaShoes via our website at https://natyashoes.com, you are agreeing to and bound by the following Terms & Conditions. Please carefully read and understand these terms before making a purchase. If you have any concerns or questions about these terms, we encourage you to contact our Customer Service team before placing an order by emailing us at enquiries@natyashoes.com.
1. Placing an Order: When you make an order through our website, you are making an offer to NatyaShoes to purchase the products as specified in your order. To process your order, we will require your name, email address, phone number, delivery address, and credit/debit card information. This information is necessary to fulfill your request and communicate the status of your order. Your contact phone number is vital in case we need to reach you to address any issues or coordinate the delivery of your order. Rest assured, we will only share your contact information with our couriers for this specific purpose.
2. Order Confirmation: After placing an order online, we will provide you with confirmation that your order has been received and accepted. The contract for the sale of our products will be considered final once your order has been accepted, processed, and dispatched.
3. Non-Availability: We may not be able to fulfill your order due to the following reasons:
- Product unavailability
- Payment authorization failure
- Product description or pricing errors
- Unforeseen delivery disruptions beyond our control
If any such issues arise with your order, a member of our Customer Services team will contact you promptly either by telephone or email. We urge you to inspect all items upon receipt, and any faulty or damaged items must be reported within three days of receiving your order.
4. Right to Reject Offers: NatyaShoes reserves the right to reject any offer to purchase at any point in the ordering process. While we make every effort to maintain the security of your order details and payment information, we cannot be held responsible for any loss resulting from unauthorized access to the information you provide when accessing or ordering from the NatyaShoes website.
5. Faulty Goods: Goods are considered faulty if they are received damaged or if a manufacturing fault becomes apparent within three days of purchase. Normal wear and tear are not included in this definition. For our products with suede outsole, we strongly recommend that you follow the care instructions provided with your order to minimize the risk of wear and tear. Additional care instructions can be found on our Shoe Care page.
6. Warranty Information: We offer the following warranty periods for our products:
- 3 months warranty for products with shoes
By placing an order with NatyaShoes, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Your satisfaction and confidence in our service and products are of utmost importance to us. If you have any questions or concerns, please do not hesitate to contact our Customer Service team. We look forward to providing you with quality footwear and excellent service.
Date of Last Revision: 10/15/2023